Privacy Policy

Summary of our Privacy Policy:

Relaso Sales CRM respects your need for online privacy and protects any Personal Information that you may share with us, in an appropriate manner. Our practice with regards the use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use Relaso Services, you agree to the terms of the Privacy Policy Statement as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website. This Privacy Policy Statement applies exclusively to www.relaso.com. It covers every Relaso website that links here, and all of the products and services on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

Our privacy commitment: Relaso has never sold your information to someone else for advertising, or made money by showing you other people’s ads, and we never will. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it. Cookie Data collection: When you visit one of our websites or use our software, we automatically log some basic information like how you got into this site, from where you navigated here, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.
Children’s Online Privacy Protection: Our products and services are not directed to individuals under 16. Relaso does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to support@relaso.com with the details, and we will take the necessary steps to delete the information we hold about that child. However, using our products, you can collect information about individuals who may be children. If you process information in relation with the child, you acknowledge and agree that you will be responsible for complying with the applicable laws and regulations related to the protection of such personal information.

Personal Information:

We only collect the information that we actually need. Some of them are information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don’t store payment information like credit card numbers, bank account details etc. (except with your permission and in one of our secure payment gateways).

During the Registration Process for creating a user account, we request for your name and email address. You will also be asked to choose a unique username and password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement. When you chooe to sign up for a user account, you also have the option to create the user account using any of the trusted third-party user authentication services integrated with Relaso Services. In doing so, no Personal Information within your third-party email accounts is transferred to your user account without your explicit consent.

Relaso will have access to third-party personal information provided by you as part of using Relaso Services such as contacts in your Relaso Mail account. This information may include third-party names, email addresses, phone numbers, and physical addresses and will be used for servicing your requirements as expressed by you to Relaso and solely as part and parcel of your use of Relaso Services. We do not share this third-party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you choose to refer friends to the website, we request their email addresses and names to facilitate the request and deliver this one-time email.

We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. Relaso is not responsible for the Personal Information users elect to post within their testimonials.

Call log permissions :

Relaso Connect, our mobile application, offers the “Send client call details” feature to streamline client communication and task management. To utilize this feature, we require access to your call logs. However, we emphasize:

Limited access: We only access information regarding calls placed to or received from clients within your contact list.
Specificity: We solely utilize phone number, call duration, and call type (incoming/outgoing/missed/declined) - the content of your calls remains entirely private.
Security: We are committed to protecting your data and ensure that none of your call details are shared with third parties.

Granting or denying call log permissions is entirely at your discretion. You can manage this through the app settings and continue using Relaso Connect irrespective of your choice.

You can choose to grant or deny call log permissions within the app settings and continue to use our app without this feature.

What we do with your information:

We use your information to provide the services you’ve requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you’re currently using, your customer support requests, new products of your choice, your vauable feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.

We’re required to have a legal basis for collecting and processing your information. In most cases, either we have your consent or we may need the information to provide the service you’ve requested from us. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline the use of certain kinds of information either not providing the information in the first place or opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable non-essential and intrusive third-party cookies from all Relaso websites and products.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

Financial information:

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the cardholder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is liable to treat your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details:

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements, and improve our website.

Cookies:

We use temporary and permanent cookies to enhance your experience with our Relaso Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting the Keep Me signed-in option in Relaso Services, a permanent cookie will be stored on your computer and you will not be required to sign in by providing complete login information each time you return to our website. If you have turned cookies off, you may be unable to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in in order to use your preferences within the website. We may use pixel tags on the website and in emails from time to time. Pixel tags such as web beacons are 1×1 images that are embedded into a web page to document traffic and for website analytics without collecting any Personal Information.

We may employ services of third party agents from time to time to analyze statistical and collective data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third-party cookies are not tied to your Personal Information, Relaso does not have access to these cookies nor are we responsible for them.

Links from our website:

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Relaso Services to you. In such cases, Relaso will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Relaso for any purpose that is not directly connected with providing Relaso Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Relaso in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

All Relaso group entities listed here have access to the information. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees and independent contractors of relevant Relaso group entities have access to the information on a need-to-know basis. We require all employees and independent contractors of Relaso group entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Reselling partners: We may share your personal information with our authorized reseller partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to discontinue working with that partner.

Marketplace application developers: When you install or purchase any application developed using Relaso’s APIs that are posted on Relaso’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Relaso does not control the use of your personal information by the developers, which will be based on their own privacy policies.

Your rights with respect to the information we hold about you as a controller: If you are in the European Economic Area (EEA), you have the following rights with respect to information that Relaso holds about you. Relaso undertakes to provide you the same rights no matter where you choose to live.

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared.

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request for restriction the use of your information in certain circumstances, such as when you have objected to the use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

Retention of information:

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

How secure is your Information:

We adopt industry-specific data collection, storage, and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Relaso Services to you and are bound by confidentiality obligations.

Accessing, Updating and Removing Personal Information:

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Relaso Customer Support Services. Such changes may take up to 72 hours to take effect. We respond to all inquiries within 30 days.

Investigation of Illegal Activity:

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for the use of Relaso Services. However, Relaso will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy:

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Relaso Services, kindly contact Relaso Customer Support Services at support@relaso.com. We will contact you to address your concern and we will also co-operate with regulatory authorities in this regard if needed.

Blogs and forums:

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Relaso is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Relaso. To request the removal of your information from our blogs and forums, you can contact us at support@relaso.com.

Enforcement of our rights:

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Compliance with this Privacy Policy:

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us support@relaso.com. We’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concern.

Notification of changes:

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes in the Privacy Policy that affect your rights, You will be provided with a minimum 30 days advance notice to your primary email address. However, if you have not verified your email address, you may miss essential notifications that we send through email. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://www.relaso.com/privacy.

END OF PRIVACY POLICY:

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at legal@relaso.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity. In the event that your inquiry goes unaddressed beyond this reasonable expectation, please contact TRUSTe. TRUSTe shall then serve as a liaison with us to resolve your concerns.