CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world in 2013 and 2014, according to newly released data from analyst firm Gartner.
Relaso allows you to accept Customer Service requests via Twitter, Facebook, LinkedIn, SMS / Texting, Web Form (in your web page), Online Customer Support Portal in addition to traditional channels like Phone call, On-site visit and Email.
Use Blog for serious posts, announcements, informative articles. Then post the blog link with summary in Twitter, Facebook & LinkedIn
Consumer adoption of social media has rapidly shot up in recent years. Where businesses used to engage in one-way information dissemination with customers earlier, today, multi-way conversations, with or without the involvement of the business, between consumers are the norm.